If you are currently an employee of Herc Rentals, please apply using this link:Herc Employee Career PortalFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.5 billion as of December 31, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 450+ locations and has approximately 7,700 employees in North America.Job PurposeThis leadership role is responsible for the implementation and operational aspects of the Herc network and voice Infrastructure. This role will coordinate the technical activities of the team to provide stable operation, high performance, and availability of the core network throughout the organization. Provides cross-functional technical oversight, and compliance with technical standards. Be able to assist with coaching, escalation, and delegation of tasks and activities. The development of the team will be a priority in supporting our growing initiatives.What you will do...Provide technical leadership to team members to achieve organizational goals and coordinate with teams to ensure business needs are properly implemented and satisfy the business processes defined for the project/initiativeCollaborate closely with other teams (e.g. Network Engineering, Desktop Engineering, Cloud Services, and Applications) to provide consultation and technical administration for projects, initiatives, and general operations to ensure performance, availability, and security across platformsDocument process design, process workflow, process instructions, etc.Serve as the Operational Lead for Herc Rentals network/voice managed services to ensure incident and service requests are met within the agreed upon Service Level AgreementsUnderstand departmental billing mechanisms, code, and track invoices. Prepare and track capital and expenses within the department budgetMonitor and report on network and voice system performance and provide status to managementServe as the primary escalation point for operational issues to ensure incident and problem resolutionDrives problem investigations and resolution as requiredCompletes reports and summaries for management including project status, problem reports and progress summaries. Coordinates network and voice vendor support and vendor performance reviewsCoordinates and manages complex issues, coordinating appropriate technical personnel, workplan, deadlines and driving customer communications until issue resolutionRequirements10+ years of relevant work experience in network and voice solutionsTechnical experience in network, VoIP, data center, and wirelessExperience working with, designing, and supporting IP Telephony, Linux, Microsoft Server, VMware virtual environments, specifically datacenter networkingExperience with Cloud Services including AWS, OCI and AzureExperience leading projects developing and/or deploying network infrastructureExperience managing telecom, hardware, and service vendors to meet business objectives and SLAsExcellent documentation skillsStrong communication and leadership skillsSelf-starters with a good work ethic, the ability to work independently or as a teamGreat customer service skillsExcellent troubleshooting skills & problem resolutionITIL certification preferredBachelor’s degree in Computer Science, Information Systems, other related field or equivalent work experience.; advanced degree preferred.SkillsExceptional problem-solving and troubleshooting skills.Effective communication skills, both verbally and in written documentation.Req #: 61211Pay Range:based on qualificationsPlease be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.Keeping you healthyMedical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss ProgramBuilding Your Financial Future401(k) plan with company matchEmployee Stock Purchase ProgramLife & Work HarmonyPaid Time Off (Holidays, Vacations, Sick Days)Paid parental leave.Military leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance DiscountsProtecting You & Your FamilyCompany Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceCompany Paid Disability InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident InsuranceHerc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors. #Appcast